I had 2 companies come out for estimates and both said it could not be repaired.
One company only repairs and doesn't offer new ones.
The other company offered me a new one but my God it was so expensive to us.
Summer is here and I don't need to turn it on right now and I thought it'd be a good time to call. Today is 94 degrees and I began calling around to see if someone can come to my home for an estimate to replace this.
Look if this was my forever home I'd rip it out. I hate anything Colonial looking. When you move to the mid-Atlantic that is all there is. Ugly, ugly, ugly to me.
Colonial flat front box houses, colonial round poles, colonial brick, everything is colonial, and if like Rick and me you don't like it you are royally screwed.
No variations of homes at all here. I live in cookie cutter colonial hell.
We got an estimate for the new windows for the back of the townhouse.
We got an estimate to repair our sink and now I was looking for an estimate to replace the fireplace insert.
Now we are hoping to move next year so we need to sell and get this stuff done.
Everyone that has been here has been great. I am going to wait another few weeks for the windows to be repaired and I have someone coming next week for the sink.
So it's the fireplace that is the thorn in my side.
I called 7 places today. 2 answered the phone. One said it was $200 for an estimate. I said no thank you. She said, but you can deduct it from anything you may need to buy. I said no thank you. She actually called me back. (I imagine this is a slow time for fireplace people being 94 degrees outside) She tried to plead her case. I listened. When she was done I told her I still felt the same.
I explained that if I chose not to go with her then I am out $200 and for an estimate, I find that a bit high for me for 5 minutes of your time. I was very nice to her but I could tell she's heard this before and was frustrated. She sighed, thanked me, and then said okay and that was that. I really do get why they do this, I'm just not falling for it.
Hey, they can charge whatever they want or whatever they can get. I understand that but I too can pay what I want and I want a free in-home estimate. If anyone knows the cost of an estimate it is me. The gas, the tolls, the time not working and making $$. I get it. We still offer free because that is what we think should be done. They have the right to ask for money and I have the right to say no thank you. I seriously didn't think she would call me back like that.
Out of the 7 that I called, 5 of them told me the following things on their voicemail.
- Leave a message and someone will respond within 48 hrs. (2)
- Text MaryJo at this number xxx-xxx-xxx and she will call you when she can (is mary jo shopping?)
- Leave a message and someone will respond within the week
- They list hours of operation and how they appreciate our call but they don't answer the phone so leave a message and someone will get back to you when they can.
So those were one of the 4 things I was told by the 5 of them.
2 that I spoke to only repair the inserts they install so they won't look at ours.
Great.
No one answers the phone and I don't get it. How do they stay in business?
I went to one website that wanted photos of my fireplace and all this info and then they write back and said someone will get back to me in a couple of days.
Why does this annoy me so much?
I sure as hell know if I didn't answer the phone it goes to the next guy.
I have had it happen. When I leave at lunch and voicemail says I'm at lunch they still call the next person and they get the job. I would see a number on caller ID and call them back and apologize for being at lunch and they'd say it was okay but they called someone else because I wasn't in.
So I tried that. I did not leave a message and went to the next one on the list. But they all don't answer their phones at any hours of the day so it doesn't seem to matter. No one answers their phones period. I don't get it.
But I'm frustrated as hell.















