Need a trim?

I'm continuing my cranky mode. I'm on a roll.
It is 11:15 as I start this.
Here are a couple of my calls today.

A man asked for Richard.
I said he was not in the office may I help you?
Yes, give me his cell number. (give me, not could you? or please, just give me)
I said, I can't give that out, may I help you with something sir or take a message?
Yes, give me his number.
I am now pissed and it's been a bad week so evil Margaret came out.
I said, "I am the owner, do you wish to speak to me because Rick is never in the office sir?"
He said, "I don't care who you are don't cop an attitude with me, lady."
I didn't hear anything else because I hung up.
Geez, I hadn't even copped an attitude yet. Big Wuss. 

Rick sent me this photo this morning with the caption - 
Hey look, babe, she trimmed for me!
Yes, his first appointment left this for him on her tub.
Nice eh?
What the hell is wrong with people? (rhetorical)

I did ask him if there was a garbage can in the bathroom and he said there was, guess she missed. Oh he makes me laugh.

I had a phone call from a contractor who was attempting to take off a bath liner.
If you have never had one, don't ever buy one. 
They don't last long and they are so very expensive. 
Anyhoo, the contractor wanted info on how to remove them and how to get that awful black glue off. I told him. 
He said is there anyone else there you could ask. 
I laughed and told him that I didn't need to ask I've been here for 12 years and that is how we take the goo off.  Besides I'm the only one here. 
I even explained that we no longer will remove them we hire someone to do that and here is what needs to be done.  He was so funny, he hmm's and haaa's and then I said would you feel better Carl if Rick called you and he said these exact words to you? Would that give you a better comfort level? He said yes. I said okay I will have Rick call you when he can.   So I even pointed out what a douche bag he was and it went over his head. Perhaps because I say it so nicely and joking they think I am not insulted that they think my little ole female brain can't possibly understand these big words and men folk work.

Men are really stupid, aren't they? I never used to think that but lately, they don't appear to be too bright to me. Yet they think I'm dumb because I don't have a penis. Honestly, it gets old day after day.  
I was nice because it's exhausting to be anything else. (I save the bitching for the blog)
Rick gets pissed because that is why I'm here in this office. The men are working they can't pick up a phone to chat with someone about these types of thing.  He asked a man yesterday that bothered him in the field, did my office manager tell you this? did she explain the x, y, and z? Yes? Then, sir, I have nothing to add. This is why I pay her and train her. Give her a call and she will schedule this and go over the details again for you. The man called back and he said, 'your boss sure has a lot of respect for you' I said I sure hope so and why wouldn't he if he hired and trained me? 
He had no answer.
Yes, I did bust his balls a bit but he deserved it. Do I think it's getting worse lately? Oh Yes, I sure do. 

And the last painful customer of the week was a woman we will call R.
Oh my God, this woman. 
She is the owner of a cleaning company. Her English is not good but she is a great drill sargent. She talks but does not listen.
She tells me you must be there at 5pm. I said we can't do that. She said, "Oh you will."  I gave her the number of a competitor. 

She called back a week later. We did an estimate.  Rick explained that with all the work going on in her home this should be done last. She won't agree. He makes her sign something that states that this is out of order. She refuses. Rick refuses to do the job.
She called back. She says she will wait until the work is done and we make the appointment a month later. Rick does the job. There are painters there, carpenters and he sees carpets being ripped out. He puts on the receipt that this was done out of order so there will be a charge when the damage happens from the dust and debris settling on the coating. 

3 weeks go by and guess who calls. She demands he come right now.
Can't he is in another city I tell her. He can be there at this time. She says no.  I just said Okay. Then she began to yell, "what do you mean okay. I said NOW, I want you here NOW"
Me: "And I said it is not possible R because he is in this city right now, but he can be at your home at this time for you. Do you wish to share the issue with me so I can let him know? She said, okay I'll be here at 5:30. There are bumps on my tub"  

Now Rick and I know what they are - dust and debris bumps because they were doing all this work while this was wet and curing. The dust sticks cuz it's wet and it shows up about 10 days later when fully cured and the glass like finish now looks like it has the measles. It is an easy fix but not free since we told her we should be the last thing done in a remodel so this won't happen.  
Rick assessed it and told her,  "I can sand this area of the issue and reshoot it.  You will have to wait for 24 hrs again before use." 
She yelled that is not good I have a new door coming tomorrow and they need to stand in the tub. 
Rick told her he will come after the installation and work around the door for her. He will paper off the new door to protect it etc.
She said not good enough. 
So Rick recapped, you don't want me to fix it now, you don't want me to fix it at a later date so help me help you. What am I doing here if not to fix this?

She began to scream. She went on a tirade beginning with her complaining about the tile setters and their lousy job (oh and it was lousy, Rick sent me pix, not even, all off kilter) but she told Rick the tile setter walked off the job. 
I think we now know and understand why. 
She was complaining about the painters who did 3 rooms and never came back. Her plumber who walked off the job etc. 
After she finally stopped complaining Rick asked again, what do you wish for me to do right now R?
She said fix it. 
So Rick said, "let me go out to my truck and get what I need and I'll do it right now." She yelled NO, NO, NO. Arms flailing and stomping her feet.
Rick really thought she was going to hurt someone. She was psychotic.
He finally calmed her down and with both hands on her arms, he said, R, I have offered to make this right but you won't let me, I am giving you your money back. Do what you want. But don't call me again.  She stood there stunned and said nothing else. She got her way. We hopefully will never hear from her again.

I sent her a check and she should have it today or tomorrow.
I was so shocked at Rick saying that. So I know she had to have been bad for him to give a full refund.
She went off in Spanish at one point he told me and he said something to her in Spanish and he said her eyes got big when she thought he could understand her. Rick knows a little but he didn't understand her but said what he said to make her think that so she would shut up. And it worked she feared he knew what she was saying. He smirked like he did.

So it's been a fun week and it's only hump day.
Remember ladies if trimming your private areas please dispose of the hair in your garbage can, toilet or somewhere your contractor doesn't have to see it.
We all thank you for this.