Not a good way to run your business when you do all business by phone.
But I can't have all phone lines on the same thing/product (copper line and FIO's line) because I run my business from my home.
I can not be without phone service.
My business line was down for a total of 3 days last week (Wed - Fri).
I had one full day of no phones.
The 2nd day I went 1/2 day without phones.
The 3rd day they went out again for 1/2 day.
I got no reimbursement of any kind (whole other story)
Today I come to work and I have no internet service provider.(ISP)
My home phone and my ISP are on both on FIO's. I don't care if my home phone doesn't work because I have my business phone and we have our cell phones.
But I can not do business without the internet. We get a lot of our customers through our website and after I receive the email I then call them back etc.
We got Verizon broadband wireless awhile ago for when we are working from the Lake house here -
Aah, I think I need to stare at this picture to lower my blood pressure right now!
I am thankful I have this so I can at least have the internet for work as well as for allowing me to vent my frustration on my blog.
I spent 4 hours this morning on the phone with Verizon. They had me go to the garage and while on the phone with them have me try to troubleshoot. Me and my screwdriver have also been outside to the box on the outside of my garage troubleshooting. All to no avail.
I still have no service and I am working on a much slower connection.
But here is my biggest frustration -
THEY TOLD ME THEY CAN'T GET ANYONE OUT TO FIX THIS UNTIL FRIDAY!!!!!!!
F-R-I-D-A-Y!
So now that is 8 days of this Verizon Hell I have been dealing with.
They advertise FIOS as being the end all be all - so reliable and yada yada yada.
If it is the way to go then you sure as all hell should be able to get one of your representatives out here before a week don't you think?
I am so angry and frustrated right now.
If I didn't pay my bill then I would get their attention wouldn't I?
7 comments:
UUUGGHhh I hate them too! That is BS! But you are stuck my dear.
Racquel - that is what I think pisses me off most. They have me by the proverbial short hairs. They know I'm stuck too that is why they don't give a rats ass about taking care of me as their customer.
Of course you would...so sorry for your telephone problems, the pic is stunning by the way ;)
send them a bill.
i have this friend whose business kept getting calls for a different business due to a directory error that the phone company said wasn't their problem and they couldn't fix.
so he logged every time they redirected a caller to that other business and sent the phone company a bill for directory services at THEIR OWN RATES.
that got their attention. not only did they fix the error, but they sent him a check.
dammit. im mad for you.
you havent really had much luck with this sort of thing lately...r
This really does suck! Sometimes you wish there was SOMETHING that can be done in order for these big companies to see how upset you are. Guess you won't be renewing that contract when it is up.
Flask - GREAT IDEA. I am going to tally up my time, my days of no service and I am going to put together an invoice and send it to them. I am so tired of all of this it makes me want to climb into bed and pull up the covers.
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