Lady called: Is this XYZ Tub and Tile Refinishing (after I just answered the phone saying exactly that.)
Then she asked, do you refinish bathtubs?
Me in my dreams: Yes, hence the name XYZ Tub and Tile Refinishing.(but I said yes we sure do like I was happy to speak with her)
Lady: I saw your pictures on your website but wasn’t sure.
Me in my dreams: Okay so you’re stupid? You saw the photos of tubs both before and after of the refinishing along with the word refinishing everywhere but you still weren’t sure? But instead I said, “Okay good so you know a little about this then. How can I help you today?”
Lady: I need to have 2 bathtubs refinished in 2 of my homes do you give discounts for doing two or more?
Me for real: I’m sorry we don’t, it’s like when you go to McDonald's and get 2 cheeseburgers they are both the same price.
Lady: Really? I would think the 2nd one would be easier so it would be cheaper.
Me because I am feeling a bit kicky today I said something I've always wanted to say: Gee why do you think it would be easier or less labor or fewer products and time?
Lady: Oh because you are already there.
Me: (huh?) But You just said they were at 2 different houses.(2 different cities, not even the same town for pete's sake)
Lady: Oh they are.
Me: So how are we already there then? and I chuckled.
Lady: (Laughing at herself.) I guess it’s the same price then.
Oh, my goodness.
But wait there's more...
We went over options that she asked about. I gave suggestions and it seemed normal for a minute or two.
Then she said but what if I want one a different color from the other can you do that?
Me: Yes, absolutely, that is not a problem at all. What did you have in mind?
Lady: I don't know but I think I want them different.
Me: Well normally you would want your tub, sink, and toilet to be the same color especially for resale. But we can do any color in the Sherwin Williams color wheel. I go on to explain in great detail.
Lady: I think I want one white and one off-white.
Me: Okay we can easily do that for you but....(interrupted)
Lady: WAIT. Now I need to think about this. Can I book this and let you know?
Me: Well if they are not shades of white, bisque or almond it will be a special order so we can't wait until that day of the job. I would need to know at least one week prior to the appointment for anything other than the standard/basic colors. But if you go with the basic or standard colors you can wait until that day. The basic colors that the chemical companies carry are only bright white, china white (which is softer), bisque and almond. So if not any of those colors then we'd have to order it and it can take up to a week to receive so I would need to know in advance if that is the direction you wish to go.
Lady: Why? (didn't I just tell her why?)
Me: (I repeat) Because the chemical companies don't make those colors. I will have to tell them the SW color # you chose and then they will make it as a special order and ship to us. They don't carry a variety of colors in stock. Only the basics as I mentioned.
Lady: Well what color is not basic then?
Me: Head exploded. Man down!