"Hi Peg this is Tom, remember me? I live on XYZ."
"No Tom, I'm sorry I don't. I speak to a lot of Tom's. When did we speak?"
He sighs loudly to show his disgust with me. "You did work for me in 2014 remember now?"
(yea, I can't remember where I left my purse yesterday so how can I remember every Tom?)
By the time he was done bitching how I didn't remember him I had pulled up the excel spreadsheet and found him from early 2014 and said, "Oh yes,we did a full bathroom for you right?"
Yea, I have it all in the spreadsheet BECAUSE I CAN'T REMEMBER ANYTHING.
He is happy now.
I ask him what I can do for him this fine Friday morning.
"our caulking is all moldy and shrinking so I need you to come back out and redo it. I assume that is free since it's only been a year."
Tom, do you have your warranty with you by chance?
Yes.
See the bold capital letters that state that caulking is not warranted and the reasons why.
SILENCE.
Caulking can shrink over time Tom and without proper ventilation and wiping it and cleaning it, it indeed can get moldy if you let it get to that point. Hence, why it states this is not under warranty. It is something out of our control. Now we can come back out and remove it all and recaulk if you'd like.
What is that gonna cost me?
I tell him.
He begins to yell. I just put him on speaker at this point to let him vent.
When he was done I said, "So you don't want us to come out there then?"
He yells some more.
I say, "Tom we will be in your city on Thursday, June 18th at 0:00a. We can swing by and recaulk it all at that time. This will be the last time it will be done for free. I am sending Rick, the owner, he will again go over all of this with you.
"I can't do Thursday."
"That is the option. Thursday is the day we will be out in that county.
Do you wish to just leave a key?"
"No, I'll be there, have him come."
(wth?)
I reconfirm the date and time with him and again repeat it is free this time only.
He mutters something which I am sure is not nice and hangs up.
TGIF is all I can think of.
Then this happens this morning as well. Funny is so much better!
I have been working with this client for some time now. We have spoken at least once a week for the past month. Coordinating our job with other contractors and the scope of work is something the homeowner and I go back and forth on a great deal. There have been changes and all kinds of things that come up in a big remodel so I have had the pleasure of speaking with her a great deal. Super nice young woman. Somewhere along the line she asked about the man that did the estimate because her neighbor let him in the house for her and she didn't meet him. The "man" who did the estimate was Rick.
Well, apparently her neighbor thought Rick was hot and wondered how old he was. I said that "my boss" was 60. Lisa, (the name of this nice lady) said, "oh he can't be the way he was described."
I told her that while he does look younger he is indeed 60.
Fast forward to this morning when Gary shows up at her house.
She calls me and is whispering to me, "Peggy this is Lisa, can you hear me?"
"Yes, Lisa I can hear you is there a problem?" (I always assume problem these days)
She said, "There is no way this man is 60. Mmm mmm mmm mmm!"
I laughed....loudly.
I said, "Lisa that isn't Rick, that is Gary. Gary just turned 40"
"Oh my, girl we have to talk when he leaves (all the while whispering) Is he single?"
"Yes, he is single."
Mmm mmm mmm mmm mmm!
(that cracks me up - I so wish I could type the imitation of her doing this!)
"Peggy he sure is fine. He is a big boy isn't he?"
"Yes, he's like 6'5 and a body builder."
"Wow. I'll call you later."
So of course because we have this running gag here I text Gary.
I tell him she is hot for you - be careful out there.
He texts me back - "better than Monday!"
Monday Gary had a man hitting on him while a woman at the house encouraged him. It's too long to go into now, Gary had to let him down nicely and say, thank you but no thank you. He still got a tip but not the tip the man wanted to give him. (wink wink)
I text both guys and tell them I am going to make extra income by making them pose for some photos.
We will make a calendar of The Tub Studs.
7 comments:
I haven't been around the blogging world for a long time but just checking in I see you are as funny as ever and made me laugh out loud. My husbands business goes very much the same way with customers. You definitely should print up that calendar by the way.
Hey Tia, I was just at your site last week and saw that you still hadn't done anything over there so assumed you quit.
Nice to "see you"!
We'll need a follow on Tom. I've used mold resistant caulk and even it gets moldy after a time.
Mike, absolutely it will that is why it is not warranted. Even in the best of situations it will do that. So Feb 2014 to now isn't a surprise. Rick will be there Thursday so I'll update you.
Better than Monday is always a good thing! Perhaps Gary will find a perk!
LMAO, I bet you enjoy egging them on too haha
Ha. You might have to interview prospective clients over the telephone and find out which ones are lecherous before you send your man there.
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