Friday, June 19, 2015

Tootsie Rolls....just for me!

I work with a wireless headset. I love it.
I have always worked from home in my corporate jobs and always had headsets. I was spoiled.
So when we ventured out in our own company I wanted a headset.  At first I had ones that tethered me to my desk. Sometimes I would forget and get up and walk to a printer or something and BOING!  

Then they came out with the wireless kind. It changed my life.
Since my office is in my home it is wonderful to be wireless.
At lunch while downstairs in the kitchen I can eat lunch, play with Izzy and if the phone rings I can still pick up the phone because I am wearing my headset. (yes I work from home and never take a lunch without interruptions)
It even works as far as my patio, so if I sit outside at lunch I can answer the phone.
And to what you are all thinking and only my sister asked, "No I do not use it in the restroom" 
A girl should get some time off for good behavior shouldn't she?

Now every time something is needed, a new battery, a new piece that accompanies my phone, whatever they are quick to respond and they always send you your items in a box filled with tootsie rolls instead of styrofoam packing. I love that idea. 

Earlier this week my battery wasn't fully charging. I did a reset which gives me a bit more life and ordered a new battery. (they last about 2 yrs) I placed the new order and turned to Rick and Gary and said in a sing songy voice "Oooh, I 'm going to get tootsie rolls this week and I'm not sharing." 

They laughed at me because earlier in the week each man got some kind of baked goods from women when they were doing work for them. I asked why they never share with me. They both said, "'cause they were for us doing good work."  Yea yea, tub studs and all that jazz. 

Okay fine, playing that way are ya? I can play like that too. Hence my comment about sharing.

So yesterday my new battery arrived and Rick was here at the time. I opened the box and out came small taffy like candies the size of those small tootsie rolls. I picked them up and apparently I didn't have a good look on my face and that caused Rick to burst out laughing. "What no tootsie rolls Margaret? See what happens when you tell people you won't share - Karma Baby!"    Oh now he is really laughing.
He went to grab a piece of candy off my desk and I slapped his hand - still not sharing mister!

This morning I got an email from our account manager from headsets.com. She was asking me about my new battery. Was everything okay and just general good customer service follow up.
I replied with a phone call and said that not everything was good. Where were my tootsie rolls?  
She laughed and asked, "Did they send you the taffy-like ones that taste like a starburst?"  "Yep, and after I made a scene with the boys here that I wouldn't share my tootsie rolls. I guess I got what I deserved, huh?"   My rep was really laughing now.  
We discussed the battery and some other tips on the charging and that was the end of the call.

Then today I got an email from UPS stating that I was receiving a package from headsets.com.
Hmm, that's funny because I didn't order anything else. I called Ann, my account manager, she told me she sent me tootsie rolls. How damn funny is that? Just a box of tootsie rolls.

I can't wait to show this to the boys. I will open them and say, "Look what I got that I won't share boys?"

Now that is customer service AND their products are awesome!!

10 comments:

Julie H said...

Wow that is some amazing customer service!

Margaret (Peggy or Peg too) said...

Julie - I know. And funny! They do a lot of nice things, My favorite has been the shipping charges that they don't charge you when you have to send something back. They eat the charge. Most companies do charge for that. I love their products and love their service but mostly their tootsie rolls. :-)

Anonymous said...

You don't see that every day. I may have to check them out if my work headset ever croaks!

Margaret (Peggy or Peg too) said...

Brian - you can send me the tootsie rolls. :-)

Mike said...

I had a headset for work. Still have somewhere around here. It was from 'Hello Direct'. Always had good service with them.

Barbara said...

That was good customer service and now we'll all know that company is a good one to do business with - especially if you love tootsie rolls.

I just ordered one of those headsets for the TV. I'm so sick of people laughing at me because when they call the TV is screaming. I've never tried one out. I've used phone headsets and love them so we'll see how it works out.

Margaret (Peggy or Peg too) said...

Barbara let me know how that works for you. I've seen those. Right now I use the closed captions as well as volume. Funny aren't we? :-)

Ms. A said...

Now THAT'S customer service!!!

PorkStar said...

Ha, i would be one of those who once you'd leave your desk, with the goodies unattended, I'd go and help myself with one. Because I know you had the best intentions of sharing, not just right that minute. :)

flask said...

headsets.com are my new suppliers of all my headset needs should i ever have them.