This happened yesterday – I think this woman would need instructions to wash her friggin’ hair.
I told a potential customer she wouldn't be able to use the tub for 24hrs after the job was completed. This has never ever been an issue or something people didn't understand.
Her: Would it be okay if I take a bath at 8p that night?
Me: The technician should be done at 12/noon so 24 hr from that time you can get water in the tub, not a minute before so the answer would be NO.
Her: So I can bathe at 8 pm then?
Me: NO that is not 24 hrs but more like 8 hrs.
Her: So what?
Me: As I stated earlier your tub has to cure for 24 hrs. Think of it as "hardening" This has a lifetime of 18-20yrs but if you use it before that it will not last at all. It will also void your warranty, remember we discussed this? If you use it before that time you are voiding the warranty and you will ruin the new surface. You don't want to have to pay to have it done again?
Her: No, But Why? I need to bathe every night. (whining in a sing song-y type voice)
Me: Would you like to reschedule so you can make this on a Saturday so you aren't going to work the next day?
Her: What does that have to do with it?
Me: Ma’am, you can not use this for 24 hrs from the time the tech leaves your home – no exceptions. It must cure. We went over this when you first called. Perhaps refinishing isn’t a good fit for you because all refinishers will ask this of you. Maybe getting a new tub would be a better fit for you.
Her: BUT THAT IS SO EXPENSIVE. (now a high pitch whine)
Me: Yes it is more expensive and those plastic covers that go over the tub are well over $2,000 as well. But you can use the tub right away. So you need to decided what fits your life better. Do you wish to move forward?
Her: I don’t understand this at all. I don’t want to wait 24 hrs. (I imagine her stamping her feet on the floor now)
My head just explodes!!!!
4 more days until my summer vacation.