We were at her home to do the job yesterday.
She showed up at our home. I refused to open the door. I let her think no one was home. For those of you who live around here, she drove from Alexandria to Loudoun County to ask a question she has asked us 100 times. Let me repeat this fact - she drove 2 hrs in traffic to get to our home to ask us something we have gone over 100 times. She could have emailed or even called me again.
She has called me daily and always more than once a day. Sometimes I let it go to voice mail on purpose. The fact that she showed up at our door really pissed me off. I take a lot of shit all day to keep customers happy but this was the last straw.
Of course, she called me to ask me if I knew she came. I told her that was my bosses home not where I work. Yes, I lied.
She said, "well are you showing up tomorrow at 9am as scheduled?"
Gee, let's see, you've asked me that 13 times via phone and email.
You received a confirmation email stating this date and time and what you needed to do prior to our arrival on the very day you made the appointment.
(none of which you did by the way)
You called me every day since booking it and I have repeated the date and time upon closing. You sent me an outlook calendar to say accept or decline if coming, I accepted. So you didn't know we would be there why?
You drove for 2 hrs to ask me this question?
This woman on my first phone call told me that 2 other companies refused to work for her. We should have as well. She also told me the smell was so awful the first time and asked if it would be again. Yes. Awful it's not, but she is nuts so I went along with her.
Then yesterday after the job was completed. She called me.
Now to put this in perspective. She has had this done before, we were there to strip and reglaze her tub again. She knew the smell was bad because she asked me that. According to Gary, she apparently ran around the house screaming, "Astro, Astro where are you? OH MY GOD HE'S GONNA DIE"
(Gary called to tell me this and the fact that she did not do what she was supposed to have done so he could get started. he would be late for the next one.)
She called after this was done to tell me she will have to move out.
Oh for the love of God.
She called to tell me it smells so bad when can I open my bathroom window?
I said this and this is verbatim - "Insert Name, we've been over this a great many times. Besides telling you a few dozen times it is on the handout he gave you why don't you get it for me." She does. She comes back to the phone and I asked her to read it to me. She does. She does it like she is excited to do so.
She read her answer and said, "Oh, 24hours." (I have said 24 hrs enough times to make you nauseous.)
Then she said I had no idea this would smell this bad. I was a bitch and said, "Really? You told me on my first call you were concerned about the smell to you and your cat. You told me it smelled so badly you went to a friends house. So why is this a surprise? She kept saying, Oh.
She called me 3 more times yesterday afternoon. I blocked her phone number after the 3rd call saying the exact same thing. I will now only deal with her via email. She is certifiable. Never done this before and I must say it felt good.
I have never been that frank before and it felt good. I don't think we are playing with someone with a full deck here.
Yesterday Gary who is so sweet said, "Miss Peggy I have never smelled a woman like that. She smelled like a man at the gym. She was very gross. Between her house smell of kitty litter and her B.O I had to wear my mask the whole time I was there."
So apparently the smell of BO and cat poop is okay but fresh paint is horrific and she will have to move. I hope she moves to another state far far away and loses our number. In all honesty I believe this woman has mental problems. But she makes it difficult to feel sorry for her.
Then we had a very nice older man yesterday who asked for us to reglazed 2 tubs for him. Gary got there and said they were only dirty. So with our new cleaner (Rick invented of course) he just cleaned them and re-caulked. He went to the customer after cleaning one and showed him. He said, "Sir you really don't need them to be reglazed, just heavy soap film cleaned unless you think differently." Gary in the meantime had called us and to be sure that was okay. More than okay, we don't want to take advantage of people. Just charge him to clean them and recaulk and move on to the next job. The man was so appreciative he wrote this nice review.
Nice to be appreciated isn't it?
Moral of the story is - there is always 1 big fat stinky nut job in the pile.